Clinic Practice Manager (Livingston)

Clinic Practice Manager

Livingston, LA

Email your resume to careers@rkmcare.org

Join RKM and make a difference! Since 1999, our mission is to provide open access to quality patient centered healthcare in the communities in which we live. RKM Primary Care is a Federally Qualified Health Center with 10 clinics in 5 parishes.

This is a management position responsible for overseeing the daily operations of the clinic and ensuring it runs smoothly.

Qualifications/Skills:

Post-secondary education in health administration or related field, preferred

3+ years of experience in clinical management (ambulatory/clinical setting, preferred)

Experience related to patient registration, billing, coding and claims reconciliation

Knowledge of payment programs (Medicare, Medicaid, and other third-party insurance), preferred

Must be able to communicate, written and verbally, clearly and concisely, in a tactful and pleasant manner

Ability to create and analyze reports while streamlining registration and billing processes, develop resourceful solutions to problems and make recommendations for corrective action

Supervisory experience

Job Duties:

Manage clinic workflows including scheduling, front desk, and clinic operations.

Ensure compliance with HRSA, UDS, PCMH, HIPAA, and other regulatory standards.

Maintain readiness for audits and inspections.

Conduct performance evaluations, staff meetings, and training sessions.

Coordinate staffing schedules and manage time-off requests.

Collaborate with QI/QA teams to implement and monitor quality metrics (e.g., HEDIS, UDS).

Participate in incident reporting, root cause analysis, and corrective action plans.

Lead chart audits and ensure accurate documentation and billing.

Ensure culturally competent, courteous, and timely care.

Address patient complaints and service recovery.

Monitor no-show rates and scheduling practices.

Monitor budgets, supply costs, and productivity benchmarks.

Support billing workflows and encounter documentation.

Generate reports from EHR and practice management systems.

Serve as liaison between clinic staff and central administrative departments (HR, IT, Billing).

Communicate policies and initiatives effectively.

Employment Type: Full Time, Monday through Friday

Company Benefits: Health, dental, vision and voluntary supplemental policies, Up to 5% match in 403b retirement plan, paid vacation and sick time

Starting Salary Range: $19.00 – $25.00 per hour; up to 3% annual increases