SUBMIT A CONCERN

The first step to addressing a complaint is to speak directly to the person involved. Discuss your concern with your provider. If your concern is not satisfactorily addressed at that level, then leadership needs to be informed. There are several ways to report a concern:

• In writing, by mail or placement in locked suggestion box at clinic or mail to Quality Support Services, P.O. Box 395, Clinton, LA 70722

• Electronically by e-mail to qssmanager@rkmcare.org

• By phone to discuss your concern personally by dialing 225-683-5295 ext 10047

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When reporting a concern, please provide sufficient detail for proper follow-up. If you want feedback on findings and any action taken, then you must provide contact information.

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Concerns that significantly affect safety or quality of care can be reported to the Joint Commission at:

• https://www.jointcommission.org

• Fax: 630-792-5636

• Mail:  Office of Quality and Patient Safety
  The Joint Commission
  One Renaissance Boulevard
  Oakbrook Terrace, Illinois 60181